What are Carta's Fund Admin payment processing service level commitments? | support.carta.com
Carta Fund Admin Payment Processing Service Level Commitment
Payment Request Guidelines:
Payment Processing Hours of Operation: 9AM EST (6 AM PST) - 6 PM EST (3 PM PST)
Payment requests received by Carta between 3 PM EST (12PM PST) - 6PM EST (3PM PST) will be setup for approval on a best-efforts basis on the same business day or the following business day.
Payment requests received by Carta after 6PM EST (3PM PST) will be actioned the following business day.
| Payment Type | Service Level Commitments |
| Investments | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
| Intercompany/ Management Fees | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
| Distributions | 5 Business Days Setup by 5PM EST (2PM PST) on Distribution date |
| CCL Paybacks | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
| Expenses | Next Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) on the following business day |
Distributions:
Ensure all LPs submit their payment instructions using the Carta platform via the link below.
LPs payment instructions must be submitted 2 days prior to the payment date for timely review of instructions and modifications if needed.
✨ How to add wire instructions for limited partners