Date: Jul 16, 2026 03:31 PDT Status: Resolved - This incident has been resolved.
Date: Jul 16, 2026 02:45 PDT Status: Monitoring - Some users experienced errors logging in via Single Sign-On (SSO). This has been resolved and logins are succeeding. We're monitoring to confirm full recovery.
Intermittent slowness
Date: Jul 06, 2026 11:30 PDT Status: Resolved - This incident has been resolved.
Date: Jul 06, 2026 09:38 PDT Status: Investigating - We are currently investigating this issue.
Elevated errors
Date: May 27, 2026 16:45 PDT Status: Resolved - This incident has been resolved.
Date: May 27, 2026 16:05 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: May 27, 2026 15:59 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: May 27, 2026 14:50 PDT Status: Investigating - We are seeing elevated errors and are investigating the cause.
Loan Operations
Date: Mar 31, 2026 13:27 PDT Status: Resolved - This incident has been resolved.
Date: Mar 31, 2026 10:34 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: Mar 31, 2026 08:43 PDT Status: Investigating - We are currently investigating this issue.
Degraded performance on Android mobile app
Date: Mar 19, 2026 11:26 PDT Status: Resolved - This incident has been resolved.
Date: Mar 19, 2026 10:49 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Mar 19, 2026 09:57 PDT Status: Update - A draft fix has been developed and is being verified.
Date: Mar 19, 2026 08:36 PDT Status: Identified - The Carta android application is showing degraded performance. The team has identified this issue and is working on a fix. Affected users are encouraged to use https://app.carta.com via a web browser in place of the Android application. The iOS application is unaffected.
Planned Site Maintenance
Date: Dec 11, 2025 20:00 PST Status: Completed - The scheduled maintenance has been completed.
Date: Dec 11, 2025 19:00 PST Status: In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Dec 08, 2025 16:06 PST Status: Scheduled - Application maintenance is scheduled for Friday December 12 at 03:00 UTC (Dec 11, 19:00 PST). Access to app.carta.com will be unavailable for approximately 5 minutes.
Degraded performance
Date: Nov 24, 2025 13:57 PST Status: Resolved - This incident has been resolved.
Date: Nov 24, 2025 13:57 PST Status: Update - We are continuing to monitor for any further issues.
Date: Nov 24, 2025 13:56 PST Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Nov 24, 2025 13:56 PST Status: Identified - The issue has been identified and a fix is being implemented.
Date: Nov 24, 2025 13:52 PST Status: Investigating - Some Carta services are currently experiencing issues, and our team is actively investigating.
Intermittent Page Issues
Date: Nov 18, 2025 12:00 PST Status: Resolved - Upstream issues have been resolved, no further user issues are expected on Carta applications.
Date: Nov 18, 2025 06:25 PST Status: Identified - Users may experience intermittent issues with the Carta application as our vendor Cloudflare is having global issues.
Intermittent Connectivity Issues
Date: Oct 20, 2025 14:01 PDT Status: Resolved - This incident has been resolved.
Date: Oct 20, 2025 10:40 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Oct 20, 2025 10:13 PDT Status: Update - There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.
Date: Oct 20, 2025 10:11 PDT Status: Identified - There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.
Date: Oct 20, 2025 09:07 PDT Status: Investigating - We are currently investigating this issue.
Degraded service
Date: Oct 20, 2025 03:36 PDT Status: Resolved - Site performance continues to be normal. The issue has been resolved.
Date: Oct 20, 2025 02:54 PDT Status: Monitoring - Application performance is now improving. We're continuing to monitor the situation.
Date: Oct 20, 2025 02:35 PDT Status: Investigating - We are currently experiencing degraded service and are investigating.
Planned Site Maintenance
Date: Sep 06, 2025 20:02 PDT Status: Completed - Planned maintenance is now complete, all systems are stable and available.
Date: Sep 06, 2025 17:15 PDT Status: In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Sep 06, 2025 17:14 PDT Status: Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Increased Latency
Date: Aug 21, 2025 13:22 PDT Status: Resolved - This incident has been resolved.
Date: Aug 21, 2025 12:06 PDT Status: Investigating - We are currently investigating this issue.
Intermittent Availability Issues
Date: Aug 15, 2025 11:00 PDT Status: Resolved - This incident has been resolved.
Date: Aug 15, 2025 09:22 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Aug 15, 2025 09:09 PDT Status: Investigating - We are currently investigating this issue.
Date: Aug 15, 2025 08:36 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: Aug 15, 2025 08:23 PDT Status: Investigating - We are currently investigating this issue.
Users are unable to accept securities
Date: Jun 27, 2025 10:10 PDT Status: Resolved - This incident has been resolved. Users are encouraged to refresh their browsers to ensure they are running the latest version of the Carta application.
Date: Jun 27, 2025 09:09 PDT Status: Update - We are continuing to monitor for any further issues.
Date: Jun 27, 2025 09:08 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Jun 27, 2025 08:29 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: Jun 27, 2025 08:28 PDT Status: Investigating - We are currently investigating this issue.
Bad Gateway Errors
Date: Jun 09, 2025 14:52 PDT Status: Resolved - This incident has been resolved.
Date: Jun 09, 2025 12:09 PDT Status: Investigating - We are currently investigating this issue.
Tactyc Database Issues
Date: Feb 19, 2025 08:44 PST Status: Resolved - This incident has been resolved.
Date: Feb 19, 2025 08:29 PST Status: Identified - The issue has been identified and a fix is being implemented.
Date: Feb 19, 2025 08:26 PST Status: Investigating - We are currently investigating this issue.
SMS Delivery Failures for AT&T Customers
Date: Feb 13, 2025 20:15 PST Status: Resolved - The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
Date: Feb 13, 2025 18:12 PST Status: Monitoring - We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.
Date: Feb 13, 2025 14:28 PST Status: Identified - The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.
Date: Feb 13, 2025 13:58 PST Status: Investigating - We are currently investigating this issue.
Increased Latency
Date: Jan 23, 2025 12:57 PST Status: Resolved - This incident has been resolved.
Date: Jan 23, 2025 11:29 PST Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Jan 23, 2025 10:50 PST Status: Investigating - We are currently investigating this issue.
Emails delayed
Date: Dec 19, 2024 16:41 PST Status: Resolved - This incident has been resolved.
Date: Dec 19, 2024 16:10 PST Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Dec 19, 2024 14:33 PST Status: Investigating - We are currently investigating this issue.
Investor systems unavailable
Date: Jun 25, 2024 10:06 PDT Status: Resolved - We've resolved the issue and all users should be able to access all Carta products.
Date: Jun 25, 2024 09:54 PDT Status: Identified - We've identified the issue and are working on a mitigation.
Date: Jun 25, 2024 09:43 PDT Status: Investigating - We are investigating an incident in our investor services platform. Users may find investment firms and portfolios unaccessible. We will provide updates by 10:15 am Pacific time.
Elevated Internal Errors
Date: Oct 16, 2023 08:13 PDT Status: Resolved - This incident has been resolved.
Date: Oct 16, 2023 08:04 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Oct 16, 2023 08:02 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: Oct 16, 2023 08:02 PDT Status: Update - We are continuing to investigate this issue.
Date: Oct 16, 2023 07:39 PDT Status: Investigating - Our engineering team has discovered and is investigating an issue with internal application services.
Application is experiencing an outage
Date: Sep 28, 2023 14:58 PDT Status: Resolved - This incident has been resolved.
Date: Sep 28, 2023 14:38 PDT Status: Update - We are continuing to investigate this issue.
Date: Sep 28, 2023 12:36 PDT Status: Investigating - We are currently investigating this issue.
Application is down
Date: Sep 28, 2023 11:27 PDT Status: Resolved - This incident has been resolved.
Date: Sep 28, 2023 10:14 PDT Status: Monitoring - A fix has been implemented and we are monitoring the results.
Date: Sep 28, 2023 10:08 PDT Status: Investigating - We are currently investigating the issue in our application's degraded performance.
Degraded service
Date: Jul 20, 2023 10:54 PDT Status: Resolved - This incident has been resolved.
Date: Jul 20, 2023 10:47 PDT Status: Monitoring - A fix has been implemented and site performance has returned to normal. We're continuing to monitor the situation.
Date: Jul 20, 2023 10:33 PDT Status: Investigating - We are currently investigating the issue in our application's degraded performance.
Fund administration products not loading
Date: Jul 12, 2023 09:15 PDT Status: Resolved - This incident has been resolved.
Date: Jul 12, 2023 08:30 PDT Status: Identified - The issue has been identified and a fix is being implemented.
Date: Jul 12, 2023 08:15 PDT Status: Investigating - We are currently investigating our Fund Administration product not loading for some users.