Carta System Status Incident History

Incident/30904530

Date: July 16, 2026
Status: Resolved
This incident has been resolved.

Date: July 16, 2026
Status: Monitoring
Some users experienced errors logging in via Single Sign-On (SSO). This has been resolved and logins are succeeding. We're monitoring to confirm full recovery.

Incident/30807697

Date: July 6, 2026
Status: Resolved
This incident has been resolved.

Date: July 6, 2026
Status: Investigating
We are currently investigating this issue.

Incident/30342590

Date: May 27, 2026
Status: Resolved
This incident has been resolved.

Date: May 27, 2026
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: May 27, 2026
Status: Identified
The issue has been identified and a fix is being implemented.

Date: May 27, 2026
Status: Investigating
We are seeing elevated errors and are investigating the cause.

Incident/29403006

Date: March 31, 2026
Status: Resolved
This incident has been resolved.

Date: March 31, 2026
Status: Identified
The issue has been identified and a fix is being implemented.

Date: March 31, 2026
Status: Investigating
We are currently investigating this issue.

Incident/29113022

Date: March 19, 2026
Status: Resolved
This incident has been resolved.

Date: March 19, 2026
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: March 19, 2026
Status: Update
A draft fix has been developed and is being verified.

Date: March 19, 2026
Status: Identified
The Carta android application is showing degraded performance. The team has identified this issue and is working on a fix. Affected users are encouraged to use app.carta.com via a web browser in place of the Android application. The iOS application is unaffected.

Incident/27509507

Date: December 11, 2025
Status: Completed
The scheduled maintenance has been completed.

Date: December 11, 2025
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: December 8, 2025
Status: Scheduled
Application maintenance is scheduled for December 12 at 03:00 UTC (Dec 11, 19:00 PST). Access to app.carta.com will be unavailable for approximately 5 minutes.

Incident/27309998

Date: November 24, 2025
Status: Resolved
This incident has been resolved.

Date: November 24, 2025
Status: Update
We are continuing to monitor for any further issues.

Date: November 24, 2025
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: November 24, 2025
Status: Identified
The issue has been identified and a fix is being implemented.

Date: November 24, 2025
Status: Investigating
Some Carta services are currently experiencing issues, and our team is actively investigating.

Incident/27221799

Date: November 18, 2025
Status: Resolved
Upstream issues have been resolved, no further user issues are expected on Carta applications.

Date: November 18, 2025
Status: Identified
Users may experience intermittent issues with the Carta application as our vendor Cloudflare is having global issues.

Incident/26822848

Date: October 20, 2025
Status: Resolved
This incident has been resolved.

Date: October 20, 2025
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: October 20, 2025
Status: Update
There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.

Date: October 20, 2025
Status: Identified
There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.

Date: October 20, 2025
Status: Investigating
We are currently investigating this issue.

Incident/26815642

Date: October 20, 2025
Status: Resolved
Site performance continues to be normal. The issue has been resolved.

Date: October 20, 2025
Status: Monitoring
Application performance is now improving. We're continuing to monitor the situation.

Date: October 20, 2025
Status: Investigating
We are currently experiencing degraded service and are investigating.

Incident/26362681

Date: September 6, 2025
Status: Completed
Planned maintenance is now complete, all systems are stable and available.

Date: September 6, 2025
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Date: September 6, 2025
Status: Scheduled
Scheduled maintenance is currently in progress. We will provide updates as necessary.

Incident/26197874

Date: August 21, 2025
Status: Resolved
This incident has been resolved.

Date: August 21, 2025
Status: Investigating
We are currently investigating this issue.

Incident/26136396

Date: August 15, 2025
Status: Resolved
This incident has been resolved.

Date: August 15, 2025
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: August 15, 2025
Status: Investigating
We are currently investigating this issue.

Date: August 15, 2025
Status: Identified
The issue has been identified and a fix is being implemented.

Date: August 15, 2025
Status: Investigating
We are currently investigating this issue.

Incident/25613940

Date: June 27, 2025
Status: Resolved
This incident has been resolved. Users are encouraged to refresh their browsers to ensure they are running the latest version of the Carta application.

Date: June 27, 2025
Status: Update
We are continuing to monitor for any further issues.

Date: June 27, 2025
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: June 27, 2025
Status: Identified
The issue has been identified and a fix is being implemented.

Date: June 27, 2025
Status: Investigating
We are currently investigating this issue.

Incident/25417027

Date: June 9, 2025
Status: Resolved
This incident has been resolved.

Date: June 9, 2025
Status: Investigating
We are currently investigating this issue.

Incident/24072086

Date: February 19, 2025
Status: Resolved
This incident has been resolved.

Date: February 19, 2025
Status: Identified
The issue has been identified and a fix is being implemented.

Date: February 19, 2025
Status: Investigating
We are currently investigating this issue.

Incident/23968847

Date: February 13, 2025
Status: Resolved
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.

Date: February 13, 2025
Status: Monitoring
We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.

Date: February 13, 2025
Status: Identified
The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.

Date: February 13, 2025
Status: Investigating
We are currently investigating this issue.

Incident/23671493

Date: January 23, 2025
Status: Resolved
This incident has been resolved.

Date: January 23, 2025
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: January 23, 2025
Status: Investigating
We are currently investigating this issue.

Incident/23264371

Date: December 19, 2024
Status: Resolved
This incident has been resolved.

Date: December 19, 2024
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: December 19, 2024
Status: Investigating
We are currently investigating this issue.

Incident/21217973

Date: June 25, 2024
Status: Resolved
We've resolved the issue and all users should be able to access all Carta products.

Date: June 25, 2024
Status: Identified
We've identified the issue and are working on a mitigation.

Date: June 25, 2024
Status: Investigating
We are investigating an incident in our investor services platform. Users may find investment firms and portfolios unaccessible. We will provide updates by 10:15 am Pacific time.

Incident/18814846

Date: October 16, 2023
Status: Resolved
This incident has been resolved.

Date: October 16, 2023
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: October 16, 2023
Status: Identified
The issue has been identified and a fix is being implemented.

Date: October 16, 2023
Status: Update
We are continuing to investigate this issue.

Date: October 16, 2023
Status: Investigating
Our engineering team has discovered and is investigating an issue with internal application services.

Incident/18635395

Date: September 28, 2023
Status: Resolved
This incident has been resolved.

Date: September 28, 2023
Status: Update
We are continuing to investigate this issue.

Date: September 28, 2023
Status: Investigating
We are currently investigating this issue.

Incident/18634213

Date: September 28, 2023
Status: Resolved
This incident has been resolved.

Date: September 28, 2023
Status: Monitoring
A fix has been implemented and we are monitoring the results.

Date: September 28, 2023
Status: Investigating
We are currently investigating the issue in our application's degraded performance.

Incident/17914244

Date: July 20, 2023
Status: Resolved
This incident has been resolved.

Date: July 20, 2023
Status: Monitoring
A fix has been implemented and site performance has returned to normal. We're continuing to monitor the situation.

Date: July 20, 2023
Status: Investigating
We are currently investigating the issue in our application's degraded performance.

Incident/17835263

Date: July 12, 2023
Status: Resolved
This incident has been resolved.

Date: July 12, 2023
Status: Identified
The issue has been identified and a fix is being implemented.

Date: July 12, 2023
Status: Investigating
We are currently investigating our Fund Administration product not loading for some users.