4 years ago 8/24/2021

[**[Early Access] Live Chat Support**](https://releasenotes.carta.com/early-access-live-chat-support-1MFmta)

Carta now offers Live Chat Support to Early Access Users.

## Who does this affect?

Law firm users and companies in [Carta Launch](https://support.carta.com/s/article/launch-faq)

## **What’s new?**

Users can now opt to chat live with a Support Agent, in addition to the traditional Phone and Email Support.

They can simply access the [Help Center](https://announcekit.app/dashboard/post/161751/) by clicking on the dialog balloon at the bottom right of the screen, where the **Live Agent** option will be available.

After accepting the [terms and conditions](https://support.carta.com/s/article/carta-help-center-disclaimer), the user will be connected to a specialized Support Agent.

This rollout builds upon Carta's investment in a modernized approach to how our customers receive assistance in-app, enabling easy access to multiple engagement types to fit the context of the question, including:

- Chat
- Voice and video
- Co-browse
- Screen-sharing

All within the Help Center in-app!

Nathalia Wichan