[Early Access] Live Chat Support - Carta Release Notes - Product Updates

4 years ago 8/24/2021

Carta now offers Live Chat Support to Early Access Users.

Who does this affect?

Law firm users and companies in Carta Launch

What’s new?

Users can now opt to chat live with a Support Agent, in addition to the traditional Phone and Email Support.

They can simply access the Help Center by clicking on the dialog balloon at the bottom right of the screen, where the Live Agent option will be available.

After accepting the terms and conditions, the user will be connected to a specialized Support Agent.

This rollout builds upon Carta's investment in a modernized approach to how our customers receive assistance in-app, enabling easy access to multiple engagement types to fit the context of the question, including:

Chat
Voice and video
Co-browse
Screen-sharing

All within the Help Center in-app!

Nathalia Wichan