# We keep hitting errors halfway through setting up our accounting integration

Trying to connect our accounting software through Company Settings > Financial Integrations. We get partway through and then hit a "something went wrong" error. No clear explanation of what failed.

We've tried a couple of times. Same result each time.

Any special tricks to get it connected?

## A few things worth checking before reaching out to support.

**Only one integration can be active at a time**  
Carta only supports one financial integration connected at a time. If there's already one connected under Company Settings, even partially, it can block a new one from completing. Disconnect any existing connection first and then start fresh.

**Disconnect and reconnect**  
If you're hitting the error mid-setup, try fully disconnecting and reconnecting the integration. A lot of the time the error is coming from the accounting platform's side during the OAuth handshake, not from Carta. A clean reconnect often clears it.

**Where exactly does it fail**  
If neither of those works, note exactly where in the flow the error appears and grab a screenshot. That detail is what the integrations team needs to diagnose it. When you contact support, include which accounting platform you're connecting and the step where it breaks.

Which platform are you trying to connect, and where in the setup does it stop?